Privacy Policy

Last updated: May 2018

NodePing LLC is in the business of providing our customers with server monitoring and related services. We are not in the business of collecting information to sell for other purposes. We collect information in the course of providing our services, but we will use it only for the purpose of providing the services we say we provide. There is no hidden agenda or plan to use your data for purposes other than as intended. We are not secretly harvesting data to provide it to hackers, spammers, or organizations plotting to take over the world. We figure they probably already have all your data anyway.

NodePing complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States pursuant to the Privacy Shield Framework. NodePing has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

Information we collect includes:

Our Communication Policy

We will normally only communicate with you using the methods of communication you have given us for the purpose of those communications, and we will only send you communications we have reason to believe you want us to send to you. We will not send any marketing or similar material to you unless you have specifically opted in to receive such communications from us. You can change your preference at any time in your account settings.

NodePing uses contact records within the application to manage both logins and notifications. The person who creates the account, and after that other contacts they set as having “owner” or “editor” access to the account, have complete control over the information about contacts and addresses, and what notifications we send, and can change them at any time.

You have the right to your personal information. If at any point you cannot for any reason access personal information about you in our system, we will help you access and manage your information. The easiest place for you to start is usually the owner of the account. However, all contacts in our system can contact us at support@nodeping.com and we will provide whatever personal information we have about them and correct or remove it if they request that we do so.

We might share information with others.

This might include:

If you have questions or complaints about our privacy practices

NodePing commits to resolve complaints about your privacy and our collection or use of your personal information. If you have any inquiries or complaints regarding this privacy policy please contact NodePing at privacy@nodeping.com.

In compliance with Privacy Shield requirements, NodePing has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you made a complaint to us about our privacy practices under this policy and you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit http://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint.

If your Privacy Shield complaint cannot be resolved through these channels, you may complain to your home data protection authority and as a last resort, may invoke binding arbitration for some residual claims not resoled by other redress mechanisms. Contact details for the EU data protection authorities can be found at http://ec.europe.eu/justice/data-protection/bodies/authorities/index_en.htm.

As a US company, our compliance with Privacy Shield requirements is under the jurisdiction and enforcement authority of the Federal Trade Commission.

Change Happens

If at some point we are involved in a merger, acquisition, or some other form of sale of some part of our company or services, we will act in good faith to ensure that your information continues to be used for the purposes you intended in using our services.

If at some point we come up with a need to collect or share information that isn't covered here, we'll let you know. Usually it will be by publishing a new version of this policy. If the changes impact the spirit of what we've said, we'll be more vocal about making sure you know about the changes. We probably won't come by your house to tell you in person, but we will take reasonable steps to notify our users of changes.

If you have any questions, get in touch at support@nodeping.com, or use our Contact form.