NodePing LLC is in the business of providing our customers with server monitoring and related services. We are not in the business of collecting information to sell for other purposes. We collect information in the course of providing our services, but we will use it only for the purpose of providing the services we say we provide. There is no hidden agenda or plan to use your data for purposes other than as intended. We are not secretly harvesting data to provide it to hackers, spammers, or organizations plotting to take over the world. We figure they probably already have all your data anyway.
We will normally only communicate with you using the methods of communication you have given us for the purpose of those communications, and we will only send you communications we have reason to believe you want us to send to you. We will not send any marketing or similar material to you unless you have specifically opted in to receive such communications from us. You can change your preference at any time in your account settings.
NodePing uses contact records within the application to manage both logins and notifications. The person who creates the account, and after that other contacts they set as having “owner” or “editor” access to the account, have complete control over the information about contacts and addresses, and what notifications we send, and can change them at any time.
You have the right to your personal information. If at any point you cannot for any reason access or manage personal information about you in our system, we will help you access and manage your information. The easiest place for you to start is usually the owner of the account. However, all contacts in our system can contact us at firstname.lastname@example.org and we will provide whatever personal information we have about them and correct or remove it if they request that we do so.
The information you provide to us is intended to be used in the course of providing our service to you, and we take that seriously. We will not share your information with third parties for a purpose that is materially different from original purpose(s) without your consent.
There are situations where we share information with third parties in the normal course of providing our services. This might include:
In compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, NodePing has further committed to refer unresolved DPF Principles-related complaints to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbbprograms.org/dpf-complaints for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/ANNEX-I-introduction-dpf
As a US company, NodePing is subject to the investigatory and enforcement authority of the Federal Trade Commission.
If at some point we are involved in a merger, acquisition, or some other form of sale of some part of our company or services, we will act in good faith to ensure that your information continues to be used for the purposes you intended in using our services.
If at some point we come up with a need to collect or share information that isn't covered here, we'll let you know. Usually it will be by publishing a new version of this policy. If the changes impact the spirit of what we've said, we'll be more vocal about making sure you know about the changes. We probably won't come by your house to tell you in person, but we will take reasonable steps to notify our users of changes.